Skip to main content
Everything here is in Settings → Profile and Settings → Preferences, for your own account.

Signing in

Sign in at your dashboard address with your work email, then what your account uses:
  • A passkey, if you have one: the prompt opens by itself after your email (Use password instead is always there).
  • Google or Microsoft, if your account has no password and you signed in with one of them before: you go straight there.
  • Your company’s SSO, when your workspace signs in with SSO only.
  • Your password otherwise.
Continue with Google and Continue with Microsoft (work accounts) on the first screen sign in with the email your Satyakod account uses. Forgot password? emails a 6-digit code that works for 10 minutes; enter it with your new password. Every device you were signed in on is signed out. Google and Microsoft only prove your email address: if you have two-step verification, Satyakod still asks for it, and a workspace that signs in with SSO only still sends you to SSO.

In the Satyakod app

On a phone, open the Satyakod app → Profile → Sign in. Enter your work email and the 6-digit code we email you (it works for 10 minutes), or continue with Google, Microsoft or your company’s SSO. If you use an authenticator app for two-step verification, the app asks for its code too (the emailed code can’t count twice). Unlock with Face ID (or a fingerprint) in the app’s Account asks for it before showing your account. If your workspace requires two-step verification and you haven’t set it up, set it up on the dashboard first. In the app’s Account:
  • Edit changes your name, job title and mobile, which is used for urgent counterfeit alerts by SMS or WhatsApp. Your work email is managed by your workspace admin.
  • Workspace → Switch chooses which of your workspaces the app shows.
  • Alerts sets how you hear about counterfeit alerts, suspicious activity and product recalls in that workspace: instantly, in a daily digest at 9:00, or off. Instant alerts arrive as a notification on the phone you’re signed in on (and by email).
  • Delete account deletes your business account after you type your work email: you’re signed out everywhere and removed from your workspaces. A workspace’s only admin must make someone else admin first.
After 5 wrong passwords the account is locked for 15 minutes (your company can set a stricter policy). You stay signed in for up to 90 days, or until 14 days without using Satyakod.

Your name

Full name is how your team sees you: in the member list, on alerts and in new audit log entries. Change it and Save name. If your company provisions people with SCIM, a change in your directory replaces it.

Password and email

Change your password: at least 10 characters, not a common or all-number password, and not like your name or email. Changing it signs out your other devices. Change your email by confirming your password and a code sent to the new address. Neither appears when your workspace signs in with SSO only.

Two-step verification

Settings → Profile: two-step verification methods

Settings → Profile: two-step verification methods

Add one or more:
  • Authenticator app: a 6-digit code from an app such as Google Authenticator.
  • Passkey: Face ID, Touch ID, Windows Hello or a security key; signs you in without a password.
  • Email codes: a code sent to your email, valid 10 minutes.
  • Recovery codes: 10 single-use codes for when you lose your phone. Get new codes replaces them.
Workspaces require two-step verification by default: the first time you sign in, choose an authenticator app, a passkey or email codes. You then can’t remove your last method.

Signed-in devices and connected apps

Signed-in devices lists where you’re signed in; the app shows as “Satyakod app on iOS” or “on Android”. Sign out one, or Sign out other devices. Connected apps lists the apps you let act as you, with what each may do (view or make changes); Disconnect removes their access.

Preferences

Theme (system, light or dark) and number format (Indian grouping 12,34,567 or international 1,234,567) are saved in the browser you set them in. The dashboard is in English. The pages your customers see when they scan are in eight Indian languages; see Consumer scan page.