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Satyakod tells people when something needs their attention: your team when an alert opens, a distributor when you ask them to check their dealers, a mechanic signing in to trade mode, a shopper who scanned a recalled batch. Email and in-app notifications work from day one. WhatsApp, SMS and push each need a provider set up for your workspace; we do that with you during onboarding when you need them, because the providers charge per message.

Channels

What each channel needs

WhatsApp

A WhatsApp Business number on Meta’s WhatsApp Business Cloud API, and message templates that Meta has approved: for alerts, distributor notices, trade sign-in codes (an authentication template) and trade invitations. We prepare them with you during onboarding; Meta reviews each template before it can be sent.

SMS

In India, DLT registration: your business registered as the entity, a sender ID (the header shown on the message) and the message templates for sign-in codes and invitations.

Push

Push reaches people who installed the Satyakod app and allowed notifications: shoppers who scanned your products in the app (recalls and copied-code notices), shoppers who said yes to your marketing messages (campaigns), and team members signed in to the app (alerts, set under Alerts in the app’s Account).
The WhatsApp verify bot is separate. It answers people who send a code to your WhatsApp Business number, and you connect it yourself with your own Meta app under Settings → Integrations.

Charges

Meta charges for each WhatsApp message and operators for each SMS. These per-message charges apply to the WhatsApp and SMS messages sent for your workspace and are billed on use. Campaigns count against your plan’s marketing messages each month (see Campaigns).

Asking for a channel

Tell us which channels you need when you sign up, or later at support@satyakod.com. Once a channel is set up, choose who hears what as usual: each alert rule’s Notify channels in Settings → Alert rules, each distributor’s email and WhatsApp number under Distributors, and each person’s app alerts in the app’s Account.