Skip to main content

Products

Batches → Products lists what you print codes for. Admins, supply chain and packaging engineers can add, edit, archive and restore products; everyone else can read them.
  • GTIN: needed for GS1 codes. It is checked against the GS1 check digit and stored as GTIN-14. Serial-only codes don’t need one.
  • MRP, expiry required, and what customers see after a genuine scan (a note, a product page and a warranty link; see What customers see).
  • Import CSV with the columns name, sku, gtin, mrp, currency, expiry_required, consumer_note, info_url and warranty_url. Only name and sku are required. Rows update products with the same SKU. Every row is checked first: if any is wrong, nothing is saved and each bad row is listed.
Archived products can’t get new batches.
Products: search, add, import and archive

Products: search, add, import and archive

Batches

New batch, step 1: product, code family and where codes are checked

New batch, step 1: product, code family and where codes are checked

A batch is one print run of signed codes for one product. Batches → New batch has four steps:
  1. Product and family: the product, the code family (GS1 Signed or Private Code) and where the codes are checked.
  2. Data: quantity, symbology, lot, production and expiry dates, and the authorised sale regions. Scans outside those regions are marked Suspicious.
  3. Print output: the print line (set up in Settings → Print lines) and the label size.
  4. Review and sign: signing gives every code its serial and can’t be undone.
A batch: its codes, signing, printing and files

A batch: its codes, signing, printing and files

Statuses

Draft → Signing → At printer → Printed, or Revoked.

Files

From a signed batch: Files are generated as they download, and each download is in the audit log.

Revoking

Revoke… on a batch withdraws the whole batch or a range of serials (type the batch id to confirm). Revoked codes come back Counterfeit from then on, and a batch.revoked webhook is sent. When people have scanned those codes in the Satyakod app with recall and counterfeit alerts on, the dialog offers to tell them that copies were found. They get a notification on their phone; you see only how many phones, never who.

Recalls

A printed batch’s detail shows Phones that scanned it: how many phones scanned its codes in the Satyakod app with alerts on. Send a recall… sends them a notice (up to 300 characters: what people who bought it should do), with your brand and the product name. Recalls are service messages, so they reach people whatever their marketing choices. Every notice sent, recall or copied codes, is listed on the batch with the number of phones it went to. Admin and Brand protection can send them. Notices go out as push notifications, set up for your workspace at onboarding: see Notifications.