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Recording what an alert achieved

When you resolve an alert (the Resolve button, or Status → Resolved), Satyakod asks what happened:
Resolving an alert: the outcome, units and value recovered

Resolving an alert: the outcome, units and value recovered

You can add the units recovered, their value at MRP (INR or USD) and a note. The outcome shows on the alert; use Edit on it to correct it later. Reopening an alert clears it. Alerts → Resolved shows the last 90 days: alerts resolved, units and value recovered, and a count per outcome. The alert.updated webhook carries the outcome too.

Asking a distributor to check

Notify distributor on an alert sends the distributor serving the area an email and/or WhatsApp message with a link. The link opens the alert (title, products, batches, places, your message) without an account, and the distributor replies with what they found (WhatsApp is set up for your workspace at onboarding: see Notifications):
  • Checking with our dealers
  • Found suspect stock (with the number of units)
  • Nothing found
  • Not our area
Each reply appears on the alert’s timeline straight away, as does the moment they first open it. They can send updates on the same link. To send the link yourself, on WhatsApp or during a call, use Share link next to Notify distributor, then Create link and Copy link. Each link is for one alert and one distributor and works for 30 days. Ask them not to forward it: anyone with the link can see that alert and reply. Distributors and how one is chosen for an alert are in Alerts.